Policies & Terms

All monograms must be entered in the order you want the initials to appear on your item. For all products currently listed on our page, this is firstLASTmiddle format (including Stacked font, since the largest initial is still the last name). For the name Lindsay Alexandra Waybright, the monogram would be listed in the order as LWA. We will not rearrange initials based on the name on the order, so please pay careful attention to this when ordering.

Production Time

Turnaround time is currently 4 full weeks* unless otherwise noted on the product page. Delivery time after shipping will vary by region. We are not responsible for USPS delays or re-shipping charges for an order if the address was given incorrectly. If you need your order by a specific date, please email us before placing the order if you have any concerns about it arriving by that time.

Flash sale and pre-order items have custom production and ship times. Please refer to the product page for these dates.

*Please note if your order is schedule to ship over a weekend or holiday week, there may be mail pick-up delays.

USPS Transit Issues

Items are shipped via USPS after the posted production time. You are responsible for informing PLM and/or USPS if your package has not arrived or is missing. Tracking numbers are only valid for 60 days after the ship date and after that time, a claim cannot be filed with USPS on a missing package as it can no longer be tracked. If you do not report a claim within this period of time, you will not receive a credit for your purchase from USPS or PLM.

Rush Orders

We are happy to accommodate rush orders if we are able to do so. The rush fee is anywhere from 25%-50%, depending on how soon the order is needed. Keep in mind that we can only guarantee a ship by date and we are not responsible for orders that are held up in transit by USPS. USPS Priority Mail is typically 2-3 days in transit to most US locations. The rush fee is only our fee for making the product faster and does not include expedited shipping. Please email us prior to placing your order if you are interested in the rush fee. If we are able to complete your rush order, you will receive an invoice after your order is placed.

Sizing

All sizing info is located on our size guides, found here. Exact measurements are provided so that you may compare with a similar item that you have. Please view these prior to ordering as we cannot provide size recommendations outside of these size guides.

Return/Exchange Policy

Due to the custom nature of our products, all items are final sale and cannot be returned or exchanged. This includes non-monogrammed items. Please review your order carefully and feel free to ask us any questions via email or Facebook messaging prior to placing your order. Sizing varies by item, so we recommend reviewing each size chart and comparing measurements to a garment at home that you already love. 

In the rare instance that your order is incorrect or defective, please contact us within 24 hours after delivery confirmation. No items will be returned/exchanged for any reason after this time.

Fabric Selection for Applique Items

We proudly offer 30+ authentic Lilly Pulitzer fabrics in addition to several patterned fabrics. Our fabric selection can be seen here. Fabrics are shown on a much smaller scale than they will display and we do not guarantee a specific print placement. Colors and placement will vary.

Missing Order Information

If you order is missing information, processing time will be delayed. All correspondence will be through the email address you leave at checkout. Please look over your order carefully before submitting to avoid delays in processing and errors. All orders are produced as they are ordered on the site. If we are unable to reach you via email, your order will be canceled.

Washing/Care and Application Instructions

Follow this link for information on care and applications instructions for embroidery, applique, and vinyl decoration.

Custom Orders or Decorating Non-PLM Purchased Apparel

At this time, we do not take custom orders. All items shown on the site are what we currently offer for each design. Custom designs are unavailable. We do not sell any type of iron-on decal for decoration of your own product, as our garments are not produced by this method.